NEWSLETTER

June 2007

● Symposium Technologies Makes Technology Work for Elgin and Oxford Counties

● Symposium Technologies Makes Technology Work for Norwood MASS

Symposium Technologies Makes Technology Work for Elgin and Oxford Counties
Unified, Accurate and Fast Dispatch for Nine Departments

Diverse Area, Diverse Needs

Tillsonburg Fire & Rescue in Southwestern Ontario is the hub of the province’s newest multi-agency/multi-jurisdictional fire dispatch, serving a total of nine agencies throughout Elgin and Oxford counties, with over 60 apparatus dispatched from 17 halls. The area served is very diverse, with correspondingly diverse response requirements. Elgin and Oxford contain some of the most beautiful rural farmland in the province, as well as the larger centers of Tillsonburg and Ingersol, which are home to significant residential and industrial areas. Highway 401, carrying trade from the U.S. border to Toronto and the other major cities, runs through the region and results in a significant volume of first responder calls.
 

In selecting a CAD, Tillsonburg’s main requirement was a solution with the flexibility to intelligently handle the needs of a large number of agencies with different response areas, dispatch protocols, and organizational structures in one unified system, without resorting to a “one size fits all” approach.

The Horizon EME provided the ideal answer, due to its true multi-agency/multi-jurisdictional capability – all aspects of the system (data, rules, workflow, and GIS) can be set up differently for each agency and/or jurisdiction. This provides the best of BOTH worlds – The efficiency, coordination and interoperability of a unified professional dispatch operation, combined with support for each department’s unique response protocols.

The system also provides real time two-way integration with the FirePro™ RMS, coupled with direct-to-text incident alerts and trip tickets, both of which ensure all personnel – full-time or volunteer – have automatic access to required information when and where they need it.

Deputy Chief Richard Hayes

Symposium Technologies Makes Technology Work for Norwood MASS
Integrated CAD, Mobile Data and FIREHOUSE® RMS

Strong Tradition of Excellence

The Norwood Fire Department is a full time department providing fire, rescue and emergency medical services to a thriving town 14 miles outside Boston. Norwood, founded in 1872, is home to dense residential, retail and industrial development, and is fully integrated into the greater Boston transportation network of road and rail links. In addition to the demands of serving such a built-up area, Norwood Fire is responsible for responding to Norwood Memorial Airport, a busy general aviation facility used extensively by area businesses.
 

When the time came to choose a CAD, the Norwood department wanted a system that reflected their need for quick, accurate, and detailed response information. Specifically, they needed to let dispatchers share critical information in real time with responding personnel, regardless of where the information was stored, or where the firefighters were stationed.

Meeting NFD’s Needs - A Complete Solution

The Horizon EME satisfies Norwood’s needs via two key features: real time automatic two-way integration with the department’s existing FIREHOUSE® RMS system, and real time fire-specific mobile data that delivers important CAD (incident) and RMS (premise) data to firefighters. Taken together, the system provides Norwood with a tightly integrated system that puts the required information in the right hands, at the right time.

Firefighter and Project Leader David Hayes

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More contract announcements, new system enhancements, and lots of other great stuff!

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