NEWSLETTER

July 2010

Symposium Technologies Chosen to Provide New Dispatch Solution to Hyannis Fire and Rescue

Symposium Technologies Provides New Dispatch Solution for Dedham Fire Department

Symposium Technologies Chosen to Provide New Dispatch Solution to Hyannis Fire and Rescue

A Progressive Community served by a Progressive Department

Known as the Capital of Cape Cod, Hyannis is a world famous tourist destination that serves as the region's hub for commerce, fishing, and transportation. Established in 1896, the Hyannis Fire District covers a diverse area split roughly 60/40 between commercial and residential. The area boasts extensive infrastructure, including a large hospital, extensive harbor, and bustling airport - not to mention the famed Kennedy Compound. All this combined with a population that expands dramatically during the busy Summer months makes Hyannis Fire and Rescue one of the busiest departments on the Cape.

New CAD Provides More Flexibility, Enhanced Capabilities, Better Intelligence

It was the desire to better manage the diverse and heavy call volume that originally led Hyannis to make the move to computer aided dispatching. However while the existing CAD had served them well, it couldn’t easily adapt to the department’s changing needs, nor scale up to address periods of peak demand.

One key capability Hyannis required was the ability to pinpoint 911 calls from cell phones something that provides crucial response data at a time when more emergency calls than ever before are made using mobile devices.

Hyannis also recognized that having the CAD be able to instantly access the detailed pre-fire plans and other premise information stored in FIREHOUSE® RMS was another powerful tool that could have a direct impact on operations. Now when a call comes in, personnel have one point of access to all sorts of information about the incident location - floor plans, contact info, HAZMAT, burn permits, and much more. Once the call is over, the data collected in the CAD is cross-populated to the RMS, simplifying important post-incident activities such as reporting, payroll, statistical analysis, and billing.

Choosing Symposium - Reputation and Responsiveness

Hyannis chose Symposium because of the company's proven track record of delivering top-notch results for clients of all sizes and requirements. With many Symposium installations throughout the State, it was easy for Hyannis to confirm how well the system works, and how happy other departments are with the service and support Symposium provides.

Another more long-term factor had to do with the ability to change and grow. Because Symposium designed the EME with the flexibility to incorporate changing technology and evolving missions, Hyannis will remain at the forefront of emergency response capability for the foreseeable future, without having to change system or provider.

More Good Things to Come

Going forward, Hyannis is considering implementing Symposium's powerful EM Mobile Data to deliver instant real-time access to all relevant incident information directly to the vehicles. This will give front-line personnel even better access to important data, and will result in even more enhancements to speed, safety, and effectiveness.

Symposium Technologies Provides New Dispatch Solution for Dedham Fire Department

A Modern Department with Strong Traditions

Settled in 1635, prosperous and densely-populated Dedham is among the oldest towns in the Northeast and the seat of Norfolk County, which is second only to Boston itself in terms of population. Dedham Fire Department has a long and storied tradition of professionalism and service. Now, with the implementation of Symposium’s Horizon EME, they`re enlisting 21st-century technology to help write a new chapter in community protection and public safety.

Dedham invested a significant amount of time exploring how they could use new technologies to help them respond faster, safer, and more effectively. They wanted the ability to detect danger more quickly, to use information better, and to distribute situational intelligence more efficiently. And, like many other departments throughout Massachusetts and the Northeast, Dedham reached the conclusion that Symposium’s Horizon EME was just the system they needed to help them take operations to the next level.

Seamless Integration of CAD, e911 and RMS

Dedham’s new Horizon EME dispatch solution integrates with Phase II 911, providing detailed and accurate positional info about the location of mobile callers – something that departments across the nation are racing to implement.

Dedham’s new system also integrates fully with the department’s FIREHOUSE® Software RMS, meaning that each premise’s pre-fire plans, HAZMAT, contact info, and other information is available directly in the dispatch system. As the incident progresses, all the response-based information and benchmarks recorded in the EME automatically flow back to FIREHOUSE®, simplifying reporting and statistical analysis.

Going forward, Dedham has the option to implement Symposium’s EM Mobile Data system, making all CAD and RMS-based info available in the trucks on a GPS-enabled map-based display that gives responding personnel instant access to all available incident information.

Choosing Symposium - Proven Track Record, Proven Solutions, Future Growth

Symposium’s success with other departments throughout the region combined with the solution’s proven performance were the keys to Dedham’s decision to adopt the EME. And going forward there’s added potential for the EME’s open-ended design to help enhance operations through integration with radio consoles, alarm monitoring receivers, CCTV, and other systems.

Regardless of the shape and direction of future needs, Dedham fire can look forward to enjoying the same high levels of performance and support that other Symposium clients have come to expect and enjoy. The combination of top-notch technology and industry-leading service and support result in a solution that works on ALL levels, giving Dedham a powerful new resource that’s as easy to use and own as it is to implement.

Next Issue

More contract announcements, new system enhancements, and lots of other great stuff!

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