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announcements
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Company News
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Symposium Technologies Chosen to Provide New
Dispatch Solution to Hyannis Fire and Rescue
It was the desire to better manage the diverse and heavy call
volume that originally led Hyannis to make the move to computer
aided dispatching. However while the existing CAD had served
them well, it couldn’t easily adapt to the department’s changing
needs, nor scale up to address periods of peak demand.
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Symposium Technologies Provides New Dispatch
Solution for Dedham Fire Department
Dedham’s new Horizon EME dispatch solution integrates with Phase
II 911, providing detailed and accurate positional info about the
location of mobile callers – something that departments across the
nation are racing to implement.
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Symposium Technologies Chosen to Deliver Incident
Response and Management Solution to Westerly Regional Dispatch
Symposium is pleased to announce that Westerly Ambulance Corps
Regional Dispatch has become the latest in a long line of
Northeast agencies to adopt Symposium’s Horizon EME as its
dispatch, response and management solution.
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Symposium Technologies chosen to provide dispatch
system for South West New Hampshire District Fire Mutual Aid -
serving 78 departments
Symposium is pleased to announce our newest client - The
Southwestern New Hampshire District Fire Mutual Aid. Centered on
Keene, New Hampshire, the district encompasses 78 departments,
and provides fire and EMS dispatching for a population of over
300,000 across adjacent areas of southern New Hampshire,
Vermont, and Massachusetts. |
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Barrie Fire First in Canada to go Live with New
Generation Mobile Data Solution
Symposium’s EM Mobile data solution has been taking the US by
storm, and all the while departments north of the border have
been watching and planning how to move forward with their own
implementations. Now Barrie Fire and Emergency Services has
become the first of Symposium’s Canadian clients to go live with
the EM Mobile, providing the department with what may very well
be the most advanced mobile data capability of any emergency
service provider in the country.
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Symposium Technologies’ Alarm Monitoring Solution
Operational at Canadian Air Command
From its headquarters in Winnipeg, Air Command provides
operational direction for the 13 wings and 30 squadrons of the
Canadian Air Force, and is responsible for overseeing the
Canadian component of NORAD and all associated infrastructure.
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Symposium Technologies Makes Technology Work for
Norfolk County
Ontario’s newest multi-jurisdictional fire communication centre
is now also one of the largest, and Symposium Technologies is
proud to be part of the success. Tillsonburg Fire & Rescue
Services, a new Symposium client who recently added fire
communications services for Elgin County, has just been awarded
the contract to provide fire communications for all of
neighboring Norfolk County as well. With the addition of
Norfolk, the Tillsonburg Communications Center and the Horizon
EME CAD equipping it provide integrated dispatch and
communications for 28 stations throughout 3 Counties. These
jurisdictions contain a population of over 175,000 spread over
an area of approximately 3500 square kilometers.
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Pinpointing the Location of 911 Mobile Phone
Callers with the Horizon EME
Communities across the US who use Symposium’s Horizon EME CAD
and EM Mobile Data systems are getting safer still, thanks to
the continued roll-out of Phase II 911 across the country. Using
this new capability, callers making 911 calls from cellular
telephones automatically have their location and call-back
information displayed directly in the CAD, solving one of the
most frustrating problems faced by dispatchers and emergency
response personnel – sending help to someone on a cell who might
not know exactly where they are.
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Symposium Technologies Makes Technology Work for
Elgin and Oxford Counties
Tillsonburg Fire & Rescue in Southwestern Ontario is the hub of
the province’s newest multi-agency/multi-jurisdictional fire
dispatch, serving a total of nine agencies throughout Elgin and
Oxford counties, with over 60 apparatus dispatched from 17
halls. The area served is very diverse, with correspondingly
diverse response requirements. Elgin and Oxford contain some of
the most beautiful rural farmland in the province, as well as
the larger centers of Tillsonburg and Ingersol, which are home
to significant residential and industrial areas. Highway 401,
carrying trade from the U.S. border to Toronto and the other
major cities, runs through the region and results in a
significant volume of first responder calls.
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Symposium Technologies Makes Technology Work for
Norwood MASS
The Norwood Fire Department is a full time department providing
fire, rescue and emergency medical services to a thriving town
14 miles outside Boston. Norwood, founded in 1872, is home to
dense residential, retail and industrial development, and is
fully integrated into the greater Boston transportation network
of road and rail links. In addition to the demands of serving
such a built-up area, Norwood Fire is responsible for responding
to Norwood Memorial Airport, a busy general aviation facility
used extensively by area businesses.
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Symposium Technologies Makes Technology Work for
Yarmouth Fire, Cape Cod Massachusetts
The first days of 2007 have seen yet another public safety
department – Yarmouth Fire Department of Cape Cod Massachusetts
- choosing the Horizon EME CAD system as the solution for their
dispatch and emergency management needs.
The delivery of Symposium’s complete Horizon EME CAD will
represent a landmark occasion for Yarmouth, as all dispatch has
traditionally been handled manually using paper. As well, it
will also represent the first time that Yarmouth has enjoyed
seamless one point of access to all the important response-based
information, via Symposium’s integration with the FIREHOUSE® RMS
and Pictometry® Visual Intelligence system.
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Georgian College Program Uses Symposium’s Horizon
EME to Help Prepare Next Generation of Dispatchers
The new Dispatcher’s Program from Georgian College offers
professional and comprehensive training in all areas of call
taking and dispatch for the full range of public safety
agencies. With an impressive client list of public safety and
government departments, Georgian’s program boasts experienced
instructors and an emphasis on delivering hands-on training in
realistic situations. As part of the approach of offering “real
world” training and experience, Georgian required a commercially
available dispatching system that reflected the needs of
students and public safety agencies alike. Having heard and seen
many good things about the Horizon EME, the college approached
Symposium to form an educational partnership, thereby putting
the EME at the center of the program’s curriculum.
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New Pictometry® Integration gives Symposium CAD and
Mobile Data Users Photographic “Real-World” View of Incident
Scenes
If a picture is worth a thousand words, aerial images that deliver
detailed photographic views of incident scenes in a 3D-like
format to fire fighters, police and EMS personnel must be
near-on invaluable. With the integration of Pictometry®,
Symposium now offers clients the option to instantly view
accurate, zoom-able, high-resolution photos of every municipal
address within their jurisdiction, directly from the Horizon EME™
CAD and EM Mobile™ mobile data system.
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Symposium Integrates GuardianWatch™ Intelligent
Video to Provide Enhanced Live-Time Monitoring and Incident
Assessment
Symposium is a pioneer not just in public safety dispatch, but
also in alarm monitoring and critical infrastructure protection.
For professionals involved in monitoring large areas or
installations, seeing what’s happening on scene in real time can
be invaluable in dealing with threats and emergencies. The
question is however, how do you process and distill the huge
amounts of (mostly routine) information made available through
traditional CCTV systems? Thanks to Symposium’s integration with
the GuardianWatch™ system, personnel engaged in alarm monitoring
for fire and security have access to timely, detailed digital
video information, without having to monitor endless banks of
displays.
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Symposium Technologies to Provide Alarm Monitoring
to Two New Military Clients – Canadian Forces Bases Trenton and
Greenwood
Symposium continues to make major inroads in the military market
with the announcement of new alarm monitoring systems for CFB
Trenton and CFB Greenwood.
CFB Trenton is a major logistics and staging area for many of
Canada’s overseas missions, home as it is to major transport and
re-supply squadrons. The base’s Hercules and Polaris aircraft
are also engaged in more traditional search and rescue work,
often flying missions of mercy across the length and breadth of
the country. On top of this, Trenton is home base for the
Challenger jets that provide transportation to the Canadian
Prime Minister and Governor General, as well as members of the
British Royal Family when they visit the country. CFB Greenwood,
located in the Annapolis Valley of Nova Scotia, is a major naval
aviation center that plays host to a wide variety of aircraft
with missions based around long-range maritime and arctic
patrol, anti-submarine warfare, and search and rescue.
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Symposium Technologies’ Horizon EME to Provide
Monitoring For Canadian Forces Base Edmonton
Symposium Technologies continues to make inroads
into the defense and homeland security market with the
announcement of our latest installation, Canadian Forces Base
Edmonton.
CFB Edmonton is home to Land Forces Western Area, which provides
command and control for all army formations in western Canada. It
is also home to a number of highly-decorated units, including the
1st Mechanized Brigade Group, 3rd Battalion Princess Patricia’s
Light Infantry, Lord Strathcona’s Horse (artillery), 1st Combat
Engineer Unit, 408th Tactical Helicopter, and 1st Field Ambulance.
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Symposium Technologies Deploys Powerful New Horizon
EME Mobile Data System
Symposium Technologies is proud to announce the
introduction and deployment of the EME Mobile –a fully integrated
mobile solution that puts all the information sharing capabilities
of the Horizon EME CAD into the hands of responding personnel. The
system – while fully customizable to meet the needs of any client
– incorporates a number of features and capabilities that are of
specific use to Fire and EMS agencies – services traditionally
less well-served by mobile data than police. The system has
undergone extensive field-testing, and is now deployed
operationally with COMM Fire and EMS District of Massachusetts.
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Symposium Technologies’ Horizon EME to Provide
Monitoring for Canadian Forces Base Gagetown
Symposium Technologies in association with ESC has
been chosen to provide computerized fire alarm monitoring for
Canadian Forces Base Gagetown, a major military installation on
Canada’s eastern seaboard. CFB Gagetown is a sprawling facility of
over 1100 square kilometers, and is home to military units such as
2nd Battalion Royal Canadian Regiment, 4th Air Defence Regiment,
4th Engineer Support Regiment, and 403 Helicopter Squadron. As
well, Gagetown is the center for many army-based training centers,
including schools for Infantry, Armour, Engineering, Tactics and
Artillery. With over 3500 permanent military and civilian
employees, CFB Gagetown is also one of the biggest employers in
the region.
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Niagara Falls Fire Goes Live with New Horizon EME
CAD system
Symposium is proud to announce that
Niagara Falls (Canada) Fire Department is now live with Symposium’s
Horizon EME.
The Niagara Falls Fire Department serves one of North America’s
busiest and best known tourist destinations, protecting a
population of approximately 80,000 full time residents and
dispatching a multitude of major apparatus and support vehicles
from 6 halls. The department is composite in nature, with
approximately 100 full-time and 100 volunteer firefighters, each
with their own separate areas of response.
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Symposium Installs Integrated
CAD/RMS/Alarm Monitoring System for Peabody Fire Department
With a population of just over 50,000, the City of Peabody is a
diverse community located on the outskirts of Boston. When the
fire department decided that a computer aided dispatch system was
required to enhance response, Symposium’s advanced technology and
excellent reputation caught their interest. But, as the saying
goes, seeing is believing, and for that reason department staff
decided the best thing to do was to take a look for themselves by
visiting a nearby installation to view the system in action.
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Iqaluit Fire Goes Live with New Horizon EME CAD
system
The Horizon EME CAD system is now
live with Iqaluit Fire, providing prompt and comprehensive
dispatch capability for the capital of Canada’s northern Nunavut
territory.
Iqaluit is the administrative capital of Nunavut, a vast territory
of over 2 million square kilometers spanning several time zones.
As the seat of government for the territory, Iqaluit is growing
rapidly, and is home to many high-value buildings including
schools, hospitals, and courts. |
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Symposium Schedule Adherence System Helps Transit
Client Win Prestigious National Award
The Canadian Urban Transit
Association has chosen St. John’s Metrobus as a recipient of the
2005 Exceptional Performance/Outstanding Achievement Awards, based
on the success of its highly innovative TimeTrack™ schedule
adherence and route notification system. Metrobus is the transit
authority serving the City of St. John’s and surrounding region –
home to over 150,000 people and capital of Newfoundland province,
located on Canada’s Atlantic seaboard. This system - powered by
Symposium Technologies' Horizon EME - has enabled dispatchers,
drivers, and riders to track the position and timeliness of city
busses, simply and easily, and is the first of its kind in Canada. |
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Department of National Defense Employs Symposium’s
Horizon EME to Provide Map-Based Alarm Monitoring for CFB Petawawa
Canadian Forces Base Petawawa is a
sprawling military complex located in central Ontario, and is home
to the 2nd Canadian Mechanized Brigade Group, comprised of over
10,000 soldiers and family members. Elements of the Brigade Group
are routinely deployed overseas to such places as the Balkans,
Afghanistan and Haiti, as part of Canada’s commitment to
peacekeeping throughout the world.
Protecting such a sensitive installation is of key
importance to Canada’s defense, and Symposium is proud to be providing Petawawa
with a comprehensive map-based alarm monitoring software system to
help secure the safety of the base and its personnel. |
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Symposium Technologies completes installation of
integrated CAD and RMS for Town of Halton Hills Fire Dept.
Symposium is pleased to announce
that the Horizon EME CAD system and FIREHOUSE Software® RMS are now
live and running at Halton Hills’ Fire Protection and Prevention
division. The new system provides the town with state-of-the-art
call-taking, map-based dispatch, and record management, serving an
area of about 285
square kilometers. The project was started in the first week of
January and went live the first week of April – an unheard-of
timeframe for a project of this scope. This achievement further
cements Symposium’s established reputation for providing CAD
solutions that are fast, simple, easy, and reliable. |
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Symposium Technologies awarded
contract to provide integrated CAD and RMS to Barrie Fire and
Emergency Services and Surrounding Region
Symposium
Technologies is pleased to announce that it has been chosen by
Barrie Fire and Emergency Services to provide an integrated CAD
system for the City and surrounding seven rural departments,
serving a total population of approximately 250,000, dispatching
approximately 100 units from 20 stations throughout the region. |
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Symposium Technologies Chosen to
Provide Combined AVL/Schedule Adherence System for City of St.
John’s Transit System
Symposium Technologies was chosen by Maxtel Communications
as project partner to provide the software and integration
expertise required to deploy an advanced schedule adherence system
for the City of St. John’s
Transit Fleet.
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Symposium Technologies
Completes Installation of Intelligent Schedule Adherence System
for St. John’s Metrobus, Integrated with Web and IVR Telephony
Using this
system, Metrobus is able ensure the best possible route service by
using real-time GPS and sophisticated software to keep riders,
drivers and dispatchers aware of each bus’ status and anticipated
arrival times.
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Symposium to deploy Horizon EME for
COMM Fire District of Cape Cod, Massachusetts
Symposium has been awarded the contract to provide an
integrated Fire Dispatch system for the communities of Centerville,
Osterville, and Marstons Mills, Massachusetts. Located on Cape
Cod, these communities comprise a single Fire District (COMM
Fire). |
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Symposium completes COMM Fire
Phase II – Full Mobile Computing and GPS-based AVL
Phase II of COMM
Fire District’s fully integrated Emergency Response system has
been completed. The district – located on Cape Cod, Massachusetts
- can now boast one of the most advanced response capabilities in
the country, with fully integrated dispatch from Symposium
Technologies, record management from
Firehouse Software, and GPS-based vehicle location from
CompassCom.
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Symposium Deploys New Schedule
Adherence Component
Symposium Technologies is proud to announce the release of
its new Schedule Adherence Component as part of the expanding
Horizon Event Management Environment system of dispatch, vehicle
tracking and fleet management solutions.
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Symposium Deploys New RMS
Interface Module
Symposium Technologies has been an industry leader in the
area of simplifying integration with third-party systems. This is
extremely important, in so far as the vast majority of clients
want a system that will work with other technologies to provide a
highly integrated solution for their event management needs.
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Symposium Deploys new Web-Based
Event Management Environment
Symposium is very excited to announce the release of its
new Web EME Component, a module which greatly expands the overall
capabilities of the EME as a platform for distributed event
management. |
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Symposium Technologies Contracted
to Provide Customer Contact and Dispatching Solution to
Ottawa-based Telematics Company
Symposium’s Horizon Event Management Environment
was chosen by GlobeTrax of Ottawa Ontario as the anchor system for
their call center operations. GlobeTrax deals with a variety of
commercial clients, providing emergency positioning services for
areas across the continent, even those out of range of traditional
wireless network coverage.
The Horizon EME was the only system with the flexibility to handle
the task, and Symposium was the only company with the expertise to
affect the necessary system integration in the time frame
required. With the EME, GlobeTrax call takers can easily pin point
vehicles and personnel throughout North America, and get in
contact with the appropriate agencies to affect an appropriate
response.
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Symposium Technologies Partners
with Point to Point Communications to provide AVL Solution for
Large Metro Trucking Company
Barrie-based Motorola dealer Point to Point
Communications had a need for a powerful yet affordable vehicle
tracking software that could be used to provide superior fleet
management capabilities to their clients. The Horizon EME was the
ideal answer.
Using the EME, Point to Point and Symposium recently deployed a
comprehensive GPS-based tracking system for a forty vehicle fleet
in the greater Toronto Area. Using the company’s existing Motorola
network, the EME allows dispatchers to not only keep track of
vehicle positioning, but also provide real-time status-based
messaging, keep track of client orders and provide dynamic
position-based vehicle recommendations for unscheduled deliveries.
By all accounts this has greatly streamlined and improved the
company’s delivery process, saving time and money, and increasing
customer satisfaction.
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Symposium Partners with ELM
Technologies to deliver Vehicle Tracking Systems in GTA
ELM Technologies
is the exclusive Canadian dealer for Trimble Global Positioning
Systems in Canada. They required a powerful and easily scalable
tracking system that would be attractive to clients of all sizes
and levels of need. Symposium was selected as the partner of
choice, and together we have deployed a substantial number of AVL
systems throughout the GTA, using Trimble GPS hardware and using
the EME to provide tracking intelligence.
Deployments range in size and complexity, from simple
position-based services for smaller operations, to more
rich-featured deployments for clients requiring advanced
functionality such as geo-fencing and vehicle recomendation.
Recently, Symposium completed integration with Trimble’s
Telvisant™ Mobile Resource Management System to provide even
greater capability and choice to ELM’s customer base.
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Symposium
Technologies Selected to Provide System Services for the Canadian
Security Establishment
Symposium has a
strong history of providing secure mission critical systems to the
Canadian military and other related governmental organizations.
Invariably these clients require systems that combine
functionality, security and reliability in performing work of
crucial importance to our national security efforts. Our latest
project on this front involves the provision of a number of new
technical capabilities to the Canadian Security Establishment, an
agency that undertakes sensitive and important work on behalf of
the government and it's allies.
Symposium was chosen because of its excellent track record in
delivering solid high-functionality systems, and it's strong
working relationship with the various agencies involved. We have
both the personnel and expertise required to add significantly to
the efforts of agencies engaged in crucial homeland security work,
not just in Canada, but continent-wide. |
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Horizon EME fully
Phase II Wireless Compliant
The Horizon EME
provides full Phase II Wireless incident location capability, in
keeping with new legislation being brought into effect in many
jurisdictions across North America. With the Horizon EME,
dispatchers can receive positional information from any wireless
carrier that is Phase II compliant, and plot the position of the
incident on the interactive map.
This makes the
Horizon EME an excellent choice for agencies that are being
required to upgrade their existing systems in order to ensure
compliance with new regulations, and to take advantage of the
enhanced capabilities that Phase II makes possible to public
safety responders. This, combined with the EME’s raft of advanced
features, ease-of-use and customizability, as well as Symposium’s
cost effective pricing structure, makes for an ideal opportunity
to not only upgrade for Phase II, but greatly enhance the
all-around strength of your system. |
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