A successful implementation is key to the overall successfulness of a software system. Consequently, Symposium places a great deal of emphasis on ensuring that your Horizon EME installation is carried out thoroughly and quickly, with a rigorous work-up process to ensure that any contingencies or last-minute adjustments are accommodated and resolved.  Symposium has extensive experience working with organizations of all sizes in both the public and private sector, and a strong track record in providing positive, hassle-free experiences for our clients. In all cases we believe in transparency and open communication at every stage of the process, so your team is fully aware of the project status and any challenges or opportunities that arise, and we in turn are aware of any changes to your situation or needs.

To help facilitate this, we often follow a standard deployment process, as outlined below:

Needs Analysis

Every company, agency, and organization does things differently. We therefore place a great deal of emphasis on learning about your specific needs, requirements and challenges. Based on this, and through ongoing communication with your team, we in turn develop and submit for your approval a solution and implementation plan that fully reflects what you require.

Statement of Work

Based on your feedback we develop a detailed statement of work as well as a functionality checklist.  This gives shape to what the final system will look like, and details in specific terms the implementation timeline and other plan details for completing the project.

Data Integration

At this stage we gather the requisite data to be integrated into the Horizon EME, and convert the GIS data and any other information such as schematics, pre-fire plans, premise data and so forth.  We also configure the Horizon EME to reflect your response masks, units ID’s, zone boundaries, and any other agency and jurisdiction-specific details.

Final Implementation

Once all information is incorporated and the system is configured to reflect your specific needs, on-site implementation is undertaken by a specially-trained project team.  They will install the system at your site, conduct on-site testing, confirm the functionality list, and conduct training.

System Cut-Over/Final Acceptance

We generally suggest running the Horizon EME concurrently with your existing system for at least a month, and then doing a cut-over at a point in time when personnel are confident and familiar enough to affect a smooth transition. At this point the system is brought live and primary, and your ongoing support officially begins.

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